Privacy Policy

Last updated: 24.09.26

Therapy Land (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services, or receive therapy or other services from us.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Therapy Land
Website: www.therapyland.co.uk
Email: natalie@therapyland.co.uk
Address: 2 Aldridge Park, Winkfield Row, Bracknell, RG42 7NU

For data protection purposes, Therapy Land is the data controller for the personal information we collect and use in connection with our website and services.

If you have any questions about how we use your information, please contact us using the details above.

2. Information we may collect

Depending on how you interact with us, we may collect:

Contact and identification information

• Your name
• Email address
• Telephone number
• Address
• Date of birth or age, where relevant
• Emergency contact details, where appropriate

Information relating to therapy

If you become a client, we may collect information that is relevant to providing therapy or related services. This may include information about:

• Your mental and emotional wellbeing
• Your physical health where relevant to your care
• Your medical or therapy history
• Your circumstances and background
• Information discussed during therapy sessions
• Information relating to safeguarding or risk where relevant
• Other information you choose to provide to us

Some of this information may constitute special category data, including health information, which receives additional protection under UK data protection law.

Website and technical information

When you use our website, we may collect information such as:

• IP address
• Browser and device information
• Pages visited and how you use our website
• Website usage and diagnostic information
• Cookie and similar technology information

Payment information

Where you make a payment for our services, payment information may be processed by our payment provider. We may receive information such as the transaction date, amount and payment status, but we do not normally receive or store your full card details.

3. How we use your information

We may use your information to:

• Respond to enquiries and requests
• Arrange consultations and appointments
• Provide therapy and related services
• Communicate with you about your appointments or services
• Maintain appropriate client records
• Process payments and manage accounts
• Provide appropriate support and respond to safeguarding concerns
• Comply with our legal and professional obligations
• Maintain the security of our website, systems and services
• Improve our website and services
• Deal with complaints or concerns
• Send information about our services where permitted by law and, where required,      with your consent
• Establish, exercise or defend legal claims

We will only use your personal information for purposes that are compatible with applicable data protection law.

4. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Contract  – where processing is necessary to provide services to you or take steps      at your request before providing services.
• Legal obligation – where we need to process information to comply with a      legal requirement.
• Legitimate interests – where processing is necessary for our legitimate business      interests and those interests are not overridden by your rights.
• Consent  – where you have given us consent to use your information for a specific      purpose. Where we rely on consent, you can withdraw it at any time.
• Vital interests – in limited circumstances where processing may be necessary      to protect someone's life or physical safety.

Where we process health information or other special category data, we will also ensure that an appropriate additional condition under UK data protection law applies.

5. Confidentiality of therapy information

We understand that information shared during therapy can be highly personal and sensitive.

We will treat information provided during therapy as confidential and will only disclose it where there is an appropriate legal or professional basis for doing so.

There may be circumstances where confidentiality cannot be absolute, for example where disclosure is necessary to protect you or another person from serious harm, where there is a legal obligation to disclose information, or where disclosure is otherwise permitted or required by law.

Where appropriate and legally possible, we will discuss such disclosures with you.

6. Who we may share information with

We do not sell your personal information.

Where necessary and appropriate, we may share relevant information with:

• Therapists or practitioners involved in providing your care
• Administrative staff who need the information to provide our services
• IT, website hosting and technical service providers
• Appointment or booking providers
• Payment providers
• Professional advisers, where necessary
• Regulators or professional bodies where required
• Healthcare professionals or other relevant organisations where legally permitted and      appropriate
• Emergency services or other authorities where necessary to protect someone's vital      interests or comply with the law

We only share information that is reasonably necessary for the relevant purpose.

7. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, professional, accounting or reporting requirements.

The exact retention period depends on the type of information and the reason we hold it.

7 years - particularly for therapy/client records.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

8. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, secure systems, passwords, encryption where appropriate, staff confidentiality requirements and secure storage.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Cookies and website analytics

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our cookie settings and/or your browser settings.

For more information, please see our Cookie Policy.

10. Your data protection rights

Subject to applicable legal conditions and exemptions, you may have rights including:

• The right to be informed about how your personal information is used
• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where we rely on consent

If you wish to exercise one of these rights, please contact us using the details in section 1.

We may need to verify your identity before responding to a request.

11. Marketing communications

If you have agreed to receive marketing communications from us, you can withdraw your consent or unsubscribe at any time.

We will not send you direct marketing where we are legally required to obtain your consent unless you have provided that consent.

You can contact us if you would like to change your communication preferences.

12. Third-party websites and services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy notice of any third-party website you visit.

Where we use third-party services to provide functionality such as booking, payments, video consultations, forms or analytics, those providers may process personal information on our behalf or independently, depending on the service.

13. International transfers

Some of the service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place as required by applicable data protection law.

14. Children's information

Our services may not be provided to children and young people under 18 years old.

15. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

The latest version will always be made available on our website.

Last updated: 24.09.26

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk

You can find information about making a data protection complaint on the ICO's website.

17. Contact us

If you have questions about this Privacy Notice, your personal information, or how we process your data, please contact:

Therapy Land
Email: natalie@therapyland.co.uk
Address: 2 Aldridge Park, Winkfield Row, Bracknell, RG42 7NU
Telephone: +44.7775926460